Support
Below you’ll find answers to the most common Quiztones questions. If you need additional help, contact us.
Q&A
01How do I change or cancel Quiztones Pro?
Quiztones Pro subscriptions are handled directly by Apple through your Apple ID, so we’re not able to view, manage or cancel them from our side.
If you want to change or cancel your subscription, you can do it in two ways:
- Option 1: Open Quiztones > tap "i" in the top right > Manage subscription
- Option 2: Settings app > Tap your name at the top > Subscriptions > Quiztones
02What if I need a refund?
03How do I import my own audio?
With Quiztones Pro, you have the ability to import your own audio source material from your Music Library as well as iOS Files (which you can set up to connect with Google Drive, Dropbox, iCloud Drive, etc.). Note: Unfortunately Apple does not allow apps to access DRM-protected files (e.g. Apple Music streaming).
04How do I use Quiztones?
We've designed Quiztones to be as easy to use as possible — no complicated graphics or UI to distract you. Here is a quick primer of (basically) everything you need to know to get the most out of Quiztones
- Tone Quiz — Select the sine wave frequency you hear being played.
- EQ Quiz — Press Play. Toggle the Power icon to turn the frequency boost or cut on and off (or leave it on). Select which frequency was changed.
- EQ Practice Mode — Select a frequency. Press Play. Toggle Power icon to turn the selected change on or off
- Gain Quiz — Press Play. Toggle the Power icon to hear a change in gain. Select how much boost or cut in gain you hear.
05What's the difference between Mac & iOS?
Quiztones for iPhone and Quiztones for Mac are separate apps, sold separately on the App Store and the Mac App Store. A purchase or subscription on one doesn't carry over to the other.
Both have the same training features. The difference is how you pay:
- iPhone: free to download. Audio importing and Hard & Expert quizzes are part of Quiztones Pro ($19.99/year or $4.99/month).
- Mac: a one-time purchase ($19.99) with everything included, for a limited time. Buy now and you lock in that price for life.
06Where is Quiztones available?
Quiztones is available as separate purchases for iOS and Mac through their respective App Stores.
07Is Quiztones available for Android or Windows?
We may explore Android and Windows in the future, but at this time Quiztones is only available for Mac and iOS.
08Where is my Quiztones Pro?
Quiztones Pro is available by subscription inside Quiztones 3.0 and later. Quiztones for iOS customers prior to 3.0 automatically inherit lifetime access for free. If you're a Quiztones for iOS customer prior to version 3.0 (Jan 23, 2023), and you're not able to access Quiztones Pro features and content (Hard & Expert Loops, Audio Importing, etc.), we recommend upgrading to iOS 17 and using the same Apple ID on your device that you used to originally purchase Quiztones. If you're still having trouble, please tap the "i" icon in the top right corner of the home screen, tap Contact Support, and shoot us an email so we can help you out!